Terms & Conditions

Effective Date: January 01, 2025

1. Introduction

These Terms and Conditions govern your use of the services provided by ALR Aviations Private Limited. By booking or using any of our services (flight tickets, hotel bookings, visa assistance, holiday packages, or corporate SBT tools), you agree to these terms.

2. Booking Process

All bookings are confirmed only after receiving the required payment.

Prices are subject to availability and can change without notice until confirmed.

It is the customer’s responsibility to verify travel dates, times, passenger details, and other relevant information before making payment.

3. Payments

Payments can be made via UPI, bank transfer, credit/debit card, or approved company credit.

Some bookings may require full advance payment, while others may allow partial payment.

In case of non-payment or failed payment, ALR reserves the right to cancel the booking without notice.

4. Cancellations & Refund Policy

Cancellation charges depend on the airline, hotel, visa authority, or third-party supplier.

ALR service fees are non-refundable in all cases.

Refund processing time is usually between 7 to 21 working days, depending on the supplier.

Refunds will be made in the original mode of payment wherever possible.

5. Flight Bookings

Airlines may reschedule, delay, or cancel flights at their discretion.

ALR is not responsible for such changes but will support in rebooking or rescheduling where possible.

Passengers must carry valid government-issued ID, passport, visa, and other required documents.

Failure to present the correct documents may result in denied boarding.

6. Hotel Bookings & Holiday Packages

Hotel bookings are subject to check-in/check-out policies of the property.

Special requests (e.g., early check-in, late checkout, specific bed types) are subject to availability and cannot be guaranteed.

Package components (sightseeing, transport, meals) may be subject to operational feasibility and weather conditions.

Packages are non-refundable once the journey has begun.

7. Visa Assistance

ALR offers assistance in documentation and submission but does not guarantee visa approval.

Final approval rests solely with the respective embassy/consulate.

In case of rejection or delay, ALR is not responsible for any resulting loss or inconvenience.

Visa service fees are non-refundable.

8. Corporate Travel & SBT (Self-Booking Tool)

Corporate clients must comply with their company’s approved travel policies.

Login credentials must be kept confidential. Misuse may lead to account suspension.

ALR provides technical and support services to corporate clients under specific commercial agreements.

9. Baggage, Meals & Special Services

Baggage allowance is as per airline policy and may vary by fare type or airline.

Meal selection, seat preference, and special services (wheelchair, infant needs, etc.) should be requested at the time of booking and are subject to availability.

Any add-ons or upgrades requested after booking may incur additional charges.

10. Liability Disclaimer

ALR Aviations acts only as an agent for third-party providers (airlines, hotels, embassies, etc.).

We are not liable for service failures, schedule changes, strikes, weather disruptions, or any loss/damage/injury resulting from these services.

In no event shall ALR be liable for any indirect, incidental, or consequential damages.

11. Data Protection & Privacy

ALR collects your personal information solely to provide travel services.

We do not share or sell your data without your consent, except where required by law or suppliers (e.g., airlines, embassies).

Your data is handled in accordance with applicable Indian data privacy laws.

12. Changes & Amendments

ALR may revise these Terms & Conditions without prior notice.

The latest version will always be available on our website or provided upon request.